Frequently Asked Questions
Everything you need to know about buying, selling, and owning the world's finest timepieces.
Are all pre-owned watches authenticated?
Yes, every pre-owned watch undergoes a rigorous inspection by our team of in-house Swiss-trained watchmakers to ensure 100% authenticity and mechanical integrity.
What is the HODINKEE Shop return policy?
We offer a seven-day return period for all modern and pre-owned watches, provided they are returned in the exact same condition as sold with all security tags intact.
Do the watches come with a warranty?
All new watches are covered by the manufacturer's international warranty. For pre-owned watches, we provide a limited one-year HODINKEE warranty covering mechanical defects.
Do you offer international shipping?
We ship to most countries worldwide via fully insured overnight or priority international shipping to ensure your timepiece arrives safely and securely.
How do you handle sales tax and import duties?
Sales tax is calculated based on the shipping destination within the US. For international orders, customers are responsible for any customs duties or VAT incurred upon entry into their country.
Can I trade in my watch for a new purchase?
Yes, we offer a robust trade-in program where you can receive credit toward your next purchase by submitting your current timepiece for a professional valuation.